Capontree Ltd ( Capontree Veterinary Centre) is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website and our premises, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may update this Policy from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

If you have any questions about our privacy policy please contact us by email to or alternatively, you can telephone 016977 2318, 01228 791245 or 01434 320705.

About us

Capontree Ltd is a limited company; our registered Address is Capontree Veterinary Centre, Greenhill, Brampton, CA8 1SU.   We are registered for VAT purposes with registration number 256214277

Lawful basis for processing your data

Organisations are permitted to process data if they have a legal basis for doing so. Capontree Veterinary Centre processes data on the basis that:

As your chosen veterinary surgery, we have a legitimate interest in processing your data. This includes some or all the following:

To enable us to provide our veterinary services to clients.

  • Where the processing enables us to enhance and personalize our services and communication for the benefit of our clients.
  • To provide communications including postal, which we think will be of interest to you.
  • To better understand how people interact with our websites.


It is necessary in relation to a contract or agreement that you have entered into. This may include:

  • Joining our healthcare plan
  • Taking out a direct debit agreement

Information we collect about you

We obtain information about you when you use our website, for example, when you contact us about registering your pet, booking online or find out more about products and services

The type of information we collect

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.


Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. It is possible to switch off cookies by setting your browser preferences. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

How do we use your information?

We may use your information to:

  • process orders that you have submitted
  • contact you about your pet’s treatment
  • contact you about promotions or offers
  • carry out our obligations arising from any contracts entered between you and us
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you communications, which you have requested, and that may be of interest
  • process a cv application
  • to carry out analysis, improve the quality of our services and ensure that content from our site is presented in the most effective manner for you and for your computer
  • Training and security purposes
  • to track use of web pages

How long do we store your data

We review our data retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example our healthcare plan provider). We will hold your personal information on our systems for as long as is necessary for the relevant activity (i.e. for as long as you are a client +7 years or immediately if you request to be deleted), or for as long as is set out in any relevant contract you hold with us.

Where we store your personal data

As part of the services we offer to you, the information that you provide to us is stored within our practice management system, currently Premvet.

Disclosure of your information

  • We will not sell or rent your information to third parties.
  • We will not share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers for the purposes of providing services to you (for example to send you appointment reminders or if you are a member of our pet care plan). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Links to other websites

Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

If you linked to our website from a third-party site, we cannot be responsible for the privacy practices of the operators of that third-party site and recommend that you check their policy.

Your rights

You have a choice about the type of information you receive from us. As a client of our services, you understand and agree that personal information you provide will be held on a database operated by us and we will contact you about your pet’s treatment using your preferred method of communication.

You have the right to access information held about you. If you wish to see a copy of your data, please contact us. We will provide this data within a few days (not exceeding one month).

You have the right to request the movement of your data to another veterinary practice. We will only transfer data to another practice with your consent.

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please let us know.

We will only send you direct marketing communications by email, phone or text message about new products and services if you have consented to receive them.

You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.

This Policy was last updated in May 2018